General Information

Booking procedure

All bookings are subject to availability. Bookings are made on the basis of property type, a specific rental cannot be guaranteed.

Payment

You can make a reservation by mail or internet. After receiving your reservation you will get a confirmation with the invoice. From this moment your reservation is final. Within 30 days of receipt of the booking confirmation, guests must pay the total payment to the Château le Grand Biard bank account. Upon payment of the total rent you automatically agree to the booking and reservation conditions as described here. See also: “Last minute bookings”.

Prices

All the prices are in Euros.

Deposit gîte(s)

The deposit of € 250.00 must be paid on the day of arrival. We assume that you have the gîte (s) left behind as you found it upon arrival. If on departure has been noted that there is no damage and / or loss, the amount of the deposit will be refunded to you on the spot. Should damage the deposit is insufficient, the tenant must pay the additional amount.

Last minute booking

Bookings are confirmed less than 30 days in advance, must be paid in full immediately.

Cancellation policy

If canceled up to 60 days of the scheduled arrival date, you will receive the full amanout in return. We reserve the right to charge any costs incureed.
For cancellations between 59 days till 30 dagys of the scheduled arrival date, the initial 30% deposit is non-refundable.
For cancellations made within 30 days of the scheduled arrival date, or in the event of early departure during a stay, guests will remain responsible for full payment of the original scheduled reservation. Therefore, we strongly advise guests to purchase travel/trip insurance to protect their holiday investment.

No-show

Château Le Grand Biard has the right to cancel the reservation after 24 hours when nobody is here. You are, however, despite not pay the entire stay amount in coming days, unless you notify us prematurely at the height of a new arrival within the original period booked.

Changeover day

Châteal Le Grand Biard doesn’t use fixed changeover days. For a reservation of one or both gîtes a minimum rental of 4 nights applies.

Check-In / Check-Out

To ensure that check- in and check-out run smoothly, our cleaning ladies need time to deliver the accommodation clean. Check-in is available between 3:00 PM and 6:00 PM. Arrivals outside of this timeframe must be arranged with the property owner. Check-out is before 10:00 AM.

Linen gite La Remise and/or La Ronde

Bed linens are already included for guests staying at the gites. Also kitchen and handtowels are available. Bath towels for the swimming pool must be brought yourself.

Extra beds

Extra beds are not available for rooms in the Château. For inquiries about availability of a child’s bed, please contact us.

Cleaning

You pay € 70.00 once for final cleaning of one cottage/gite. If you want extra cleaning services during your stay, it is possible for a surcharge. This costs € 70.00.

Extra guests

Additional guests must be reported on the form and may not ensure that the maximum number of persons is exceeded in a cottage. In gite La Remise Up to 6 people staying in the cottage, La Ronde up to 8 (both gîtes up to 14). Château Le Grand Biard must at all times be aware of additional guests during your stay.

Pets

Pets are only allowed in the gîtes La Remise and/or La Ronde. Pets are not permitted in the Château / Chambre d’Hotes (B&B), and they are not allowed in the bedrooms, on furnitures and/or in the swimming pool.

Smoking

Smoking is forbidden indoors in all of our properties – the Château and the Chambre d’Hotes (B&B), as well as the gîtes La Remise and La Ronde.

Maintenance and renovation work

Throughout the year, it is necessary to carry out maintenance and renovation work at Château Le Grand Biard. Of course we try to ensure that such work is carried out with minimal disruption to our guests. In the case of necessary maintenance work in a room at the Château and / or the gîte (s) you are renting at the time, Château Le Grand Biard reserves the right to move guests to another room and / or cottage. We will provide all help to realize the move with as little inconvenience as possible.

Unforeseen circumstances

Château Le Grand Biard can not be held liable for inconvenience caused by third parties or unforeseen circumstances, such as natural and / or nuclear disasters, fire and extreme weather conditions.

Liability

We have taken great measures to ensure the safety of our property. Guests who stay at Château Le Grand Biard (including the B&B and gîtes) do so at their own risk. The property owners are not responsible for any accidents and cannot be held liable in any way for damage, loss and/or theft of guest belongings. Entrance into and use of the Château, the gîte(s), the swimming pool and the estate, all fall under the responsibility of the guest/renter.

Complaints and/or suggestions

In the event of a complaint or suggestion, guests are encouraged to report them immediately so that we can maintain and/or improve the quality of our service.

Property managers

Property managers (fluent in Dutch, French, English and German) live on the premises and are available to assist guests. They make every effort to ensure a pleasant stay and to answer any questions that guests may have.

Special requests/needs

If you have special requests or needs during your stay at Château le Grand Biard, please make these known to us via: legrandbiard@gmail.com. We will be happy to prepare a customized proposal for you!

We look forward to welcoming you soon!

Paul and Ellen Cuppen – Gieles